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Returns & Cancellations

For non personalised products, you have 5 days to cancel the order or exchange the item. The cancellation period will expire 5 days from the day on which you purchased the goods. This applies to cancellable goods which have not been personalised.

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

What cannot be returned.

Unfortunately, some items cannot be returned and are non-refundable:

  • Anything that’s made to your specific requirements / is personalised or otherwise can't be resold due to a bespoke element
  • Creative pieces that are specially commissioned when you place an order.